Whitfield and Rose

Terms and Conditions

1. Welcome to Whitfield and Rose. By purchasing from our store, you agree to abide by the following terms and conditions.

2. Products & Orders

All candles are handmade, and slight variations may occur.
Orders are subject to availability. We reserve the right to cancel orders if stock is unavailable.
Prices are listed in GBP.

3. Payment

We accept payments via Paypal & all major credit & debit cards.
Payment must be made in full before dispatch.

4. Shipping & Delivery

We aim to dispatch orders within 2 business days.
Delivery times may vary depending on location.
We are not responsible for delays caused by third-party couriers.

5. Returns & Refunds

If you are unsatisfied with your purchase, you may return it within 14 days of receipt.
Items must be unused and in original packaging.
Refunds will be processed within 5 days of receiving the returned item.

6. Liability

We are not liable for any allergic reactions or damages caused by improper use of our candles.
Always follow safety instructions provided with the product.

7. Privacy Policy

Your personal information will be processed in compliance with current GDPR regulations, ensuring the highest level of data protection. Your details will remain secure and will not be shared with third parties unless required by law or necessary to fulfil our services."

8. Governing Law

These terms are governed by the laws of England and Wales.

9. Contact Information For any queries, please contact us at info@whitfieldandrose.com.

Return and Refund Policy

At Whitfield and Rose, we strive to provide high-quality candles. If you are not satisfied with your purchase, this policy outlines your options for returns and refunds.

1. Eligibility for Returns

Items must be returned within 14 days of purchase.
Products must be unused, in original packaging, and in a resalable condition.
Custom or personalised candles are non-returnable, unless faulty.

2. Faulty or Damaged Items

If your item arrives damaged or defective, please contact us within 2-3 days with proof (photos).
We will offer a replacement or refund, depending on the issue.

3. Return Process

Contact us at info@whitfieldandrose.com to initiate a return.
Customers are responsible for return shipping costs unless the item is faulty.
Refunds will be processed within 5 days of receiving the returned item.

4. Refunds

Refunds will be issued to the original payment method.
Shipping fees are non-refundable, unless the return is due to an error on our part.

5. Exchanges

If you wish to exchange an item, please follow the return process and place a new order.

6. Consumer Rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015.

7. Contact Us

For any queries, please reach out to info@whitfieldandrose.com

Terms and Conditions

Return and Refund Policy

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